GlobalData reveals top 10 most mentioned airline operators on social media in 2021


Following the ease of travel restrictions and reopening of international borders for vaccinated travelers, global airlines companies are striving to maintain services majorly by addressing staffing shortage issue amid massively increase in bookings. Against this backdrop, American Airlines, Inc. (American Airlines) has emerged as the top mentioned airlines operator among the top 10 most mentioned airlines companies on the basis of social media conversations of Twitter influencers and Redditors in 2021*, finds GlobalData, a leading data and analytics company. 

An analysis of GlobalData’s Social Media Analytics (SMA) Platform, which identifies and tracks the emerging trends, pain areas, new fields of innovation among discussions of Twitter influencers and Redditors, revealed that the remaining top nine positions are occupied by Delta Airlines, Inc (Delta), Southwest Airlines Co. (Southwest), British Airways), United Airlines, Inc (United Airlines), Air Canada, Air France-KLM, JetBlue, Alaska and Qatar Airways.

Smitarani Tripathy, Influencer Analyst at GlobalData, comments: “Global airlines are facing staffing shortage due to the implementation of the COVID-19 vaccine mandate, a necessary step according to the social media contributors to boost confidence among travelers amid the rise in travel demand on ease of travel restrictions.”

“Airline companies have taken varied approach for vaccination of their unvaccinated employees, including pay cut, increase in insurance premium, unpaid leave or termination. On other side, airlines companies are also offering bonuses to employees to avoid staffing shortages, a key underlying issue which is threatening to hinder the recovery.”

1. American Airlines | 12,000 Mentions

‘American Airlines’ was the most discussed airlines company among Twitter influencers and Redditors in 2021*. The conversations on American Airlines spiked the most when the company cancelled more than 2,000 scheduled flights due to unfavorable weather and shortage of staff.

Social media conversations also surged when the company reported better than expected sales for Q4 2020. Influencers have appreciated the company’s move as the partnership with JetSmart Airlines has the potential to meet customer demand with restart of travel.

2. Delta | 8,450 Mentions

A dramatic conversation spike among influencers around Delta was noticed when the company announced to take stricter measures by imposing a US$200 monthly surcharge on the company’s healthcare plan of employees who are not vaccinated against COVID-19. Influencers sees this as the latest tactic to cajole workers into having a COVID-19 jab.

3. Southwest | 6,900 Mentions

Southwest gained 46% growth in conversations following the cancellation of thousands of flights due to the protest of employees against vaccination mandate policy of the U.S. federal government.

4. British Airways | 5,700 Mentions

A sharp rise in social media conversations around British Airways was noticed when it restarted flight to its long-haul destination ‘New York’, as the US eased travel restrictions and reopened border for fully vaccinated international travelers after 18-months.

5. United Airlines | 5,200 Mentions

Conversations around United Airlines spiked up when the company became the first airline to mandate vaccination for their employees, after The US FDA gave full approval to the Pfizer-BioNTech COVID-19 vaccine in August.

*As on 20 November 2021

About GlobalData’s Social Media Analytics Platform

GlobalData’s Social Media Analytics platform allows businesses to understand brand sentiments, product led conversations, buzzing trends over Reddit and Twitter by using a combination of AI and human based analysis that curate content and displays only what matters to you.

About GlobalData

4,000 of the world”s largest companies, including over 70% of FTSE 100 and 60% of Fortune 100 companies, make more timely and better business decisions thanks to GlobalData”s unique data, expert analysis and innovative solutions, all in one platform. GlobalData”s mission is to help our clients decode the future to be more successful and innovative across a range of industries, including the healthcare, consumer, retail, financial, technology and professional services sectors. 

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