Guest expectations have evolved in recent years especially during the pandemic. The right technology – specifically, a Central Data Management (CDM) system built around a centralized guest profile – can enable hotels to meet these.
It answers the following questions that concern hoteliers – especially CEOs:
- How guest expectations have changed
- How the IT landscape has changed
- How technology can help to meet the changing guest expectations
Click here to read more, or check out the attached PDF
Michael Toedt
Operating at the intersection of business and technology, Dr. Michael Toedt helps hoteliers with the software dailypoint™ to
use the tremendous increase of data in order to become data-centric. Dr. Michael Toedt has over 25 years of experience in
operations, technology and marketing. He is the author of several books – among others the German version “Big Data –
Herausforderung und Chance für die Hotellerie (ISBN: 978-3-8751-5305-7) and “Data Revolution – How Big Data Will
Change the Way of Doing Business” (ISBN:978-3–7375-1688-4) and his articles are published by journals on a regular
basis.
About dailypoint™ – software made by Toedt, Dr. Selk & Coll. GmbH
dailypoint™ is the leading Data Management and CRM platform for sophisticated individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or WiFi and automatically creates a central and consolidated guest profile. In 350 steps, the data is processed and enriched by means of artificial intelligence (AI) to create a guest profile never seen before.
The cloud-based SAAS solution consists of 16 modules and is complemented by the dailypoint™ Marketplace with more than 170 solution partners. dailypoint™ not only offers measurable marketing, but also covers the entire customer journey and thus supports all departments within a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.
dailypoint™ is headquartered in Munich, Germany and is sold and supported worldwide directly or through its distribution partners D-EDGE and XNProtel. dailypoint™ is the leading Data Management and CRM platform for sophisticated individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or WiFi and automatically creates a central and consolidated guest profile. In 350 steps, the data is processed and enriched by means of artificial intelligence to create a guest profile never seen before. For more information, visit www.dailypoint.com.
Phone: +49 89 1893569-0
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