How to fix someone else’s phone remotely

That’s a problem You might be familiar, especially if you’re a designated “tech support” acquaintance for your family, office, or group of friends: someone calls on their phone to help with problems, but you don’t actually see them.

Solving problems through an audio call or text message is usually a practice of frustration. Trying to figure out exactly what is happening (and not) on the screen is a challenge in itself, and before it reaches the stage of thinking about what the underlying causes might be.

The answer is to help the person you’re helping share the screen of their device with you. You can not only see for yourself what is happening, you can try to solve the problem remotely via the web.

You’ve actually got more options in terms of apps and methods than you might think, but one app in particular works very well and for free: TeamViewer QuickSupport. If you need something other than or in addition to this, we have also mentioned some alternative strategies that you can consider.

Needless to say, be careful when using these tools না you don’t want to give full access to your smartphone to someone you don’t trust, you can even disconnect at any time.

TeamViewer QuickSupport

TeamViewer gives you remote access to another smartphone.

Photo: TeamViewer via David Neeld

TeamViewer QuickSupport is by no means the only piece of software that allows you to remotely view and control the screen of a smartphone, but it is one of the best that has come to us. It’s easy to understand, it’s free for non-commercial use, and you can download it for both Android and iOS devices.

The person you’re helping needs to install the QuickSupport app, so you may need to help them first. The person who is fixing (whichever you are) needs a full version of TeamViewer Remote Control for your Android, iOS or desktop, or you need to go to a web browser and type in the address bar.

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